Novel Coronavirus – Australian updates and resources

Novel Coronavirus update

Last updated: Wednesday 1 April 2020

To our test takers in Australia,

While some Australian test centres have suspended testing in April, others have applied additional hygiene precautions and physical distancing to ensure your health and safety and continue to test.

Please check your test centres calendar for the next available tests in April and May.

If you are sick, in quarantine, or have been affected by the travel ban, please contact us via the form below or Live Chat to arrange an immediate transfer or refund of your test.

Please stay at home and keep your distance from others. We know this may be a stressful and confusing time, but we’re here to support you.

Remember, we’re all #InThisTogether.

The team at IELTS Australia

Frequently Asked Questions

Is my IELTS test still on?

Some IELTS test dates in Australia have been suspended in April.

If your test booking has been suspended, you will be contacted by your centre to transfer into a later test date or receive a full refund.

Please check your test centres calendar for any updates and upcoming test dates in April and May.

If you are located in another country, please contact your test centre or visit information for our global test taker community for more updates.

I cannot attend my test in Australia due to the travel ban, what can I do?

If you are unable to attend your scheduled IELTS test in Australia due to the travel ban, please contact your test centre or contact us online to arrange a full refund or test date transfer.

I am in quarantine and cannot attend my IELTS test, what can I do?

If you are unable to attend your scheduled IELTS test in Australia due to quarantine, please contact your test centre or contact us online to arrange a full refund or test date transfer.

I am sick and cannot attend my IELTS test, what can I do?

If you are unable to attend your scheduled IELTS test in Australia due to sickness, please contact your test centre or contact us online to arrange a full refund or test date transfer.

Can I wear a face mask in my IELTS test?

You are welcome to wear a face mask that covers your mouth and nose in your IELTS test. If you use a mask, you will be requested to remove it temporarily for photo identification and other purposes. You may find that staff and examiners are wearing face masks on test day.

What changes have IELTS put in place in response to COVID-19?

IELTS is closely monitoring the evolving COVID-19 situation.

In response, IELTS Australia has made the following changes:

  • All test takers in Australia are required to sign a declaration form regarding travel and quarantine before sitting their IELTS test
  • We are increasing the space between test takers in computer-delivered and paper-based testing
  • We are increasing the space between test takers and Speaking examiners
  • We are maintaining the cleanliness of our test centres and computer-delivered IELTS labs, including computers, desks and headphones
  • Test takers are permitted to wear face masks during their IELTS test
  • Speaking examiners are permitted to wear masks during the Speaking test

Contact IELTS Customer Support

If you would like to contact our customer support team to arrange a refund or transfer, please contact us via the form below or via Live Chat.

Complete your details and enquiry here

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