Novel Coronavirus – Australian updates and resources

Novel Coronavirus update

Last updated: Friday 29 May 2020

The majority of our Australian IELTS test centres have commenced testing again. Please note these test centres will operate in a restricted manner, ensuring that all COVID-19 requirements are being met. Read more about what to expect on test day here.

Please check your test centres calendar for the next available tests in June and July.

If you are sick or in quarantine, please contact us via the form below or Live Chat to arrange an immediate transfer or refund of your test.

The team at IELTS Australia

IELTS Indicator

Please note that IELTS Indicator is not available in Australia, as we continue to test in some centres.

Frequently Asked Questions

Is my IELTS test still on?

The majority of IELTS test centres have started testing again.

Please check your test centres calendar for any updates and upcoming test dates in June and July.

If you are located in another country, please contact your test centre or visit information for our global test taker community for more updates.

I cannot attend my test in Australia due to the travel ban, what can I do?

If you are unable to attend your scheduled IELTS test in Australia due to the travel ban, please contact your test centre or contact us online to arrange a full refund or test date transfer.

I am in quarantine and cannot attend my IELTS test, what can I do?

If you are unable to attend your scheduled IELTS test in Australia due to quarantine, please contact your test centre or contact us online to arrange a full refund or test date transfer.

I am sick and cannot attend my IELTS test, what can I do?

If you are unable to attend your scheduled IELTS test in Australia due to sickness, please contact your test centre or contact us online to arrange a transfer up to seven days before your test date.

You will be asked to complete a transfer/refund form and provide supporting documentation within two days after your test date. Your application will be reviewed by your test centre and you will be advised of the outcome.

Can I wear a face mask in my IELTS test?

You are welcome to wear a face mask that covers your mouth and nose in your IELTS test. If you use a mask, you will be requested to remove it temporarily for photo identification and other purposes. You may find that staff and examiners are wearing face masks on test day.

What changes have IELTS put in place in response to COVID-19?

IELTS is closely monitoring the evolving COVID-19 situation.

In response, IELTS Australia has made the following changes:

  • All test takers in Australia are required to sign a declaration form regarding travel and quarantine before sitting their IELTS test
  • We are increasing the space between test takers in computer-delivered and paper-based testing
  • We are increasing the space between test takers and Speaking examiners
  • We are maintaining the cleanliness of our test centres and computer-delivered IELTS labs, including computers, desks and headphones
  • Test takers are permitted to wear face masks during their IELTS test
  • Speaking examiners are permitted to wear masks during the Speaking test

Contact IELTS Customer Support

If you would like to contact our customer support team to arrange a refund or transfer, please contact us via the form below or via Live Chat.

Complete your details and enquiry here

  • Test centre (or test city) if known
  • Date Format: DD dash MM dash YYYY
    Test date (if known)
  • Which IELTS test are you taking?
  • This field is for validation purposes and should be left unchanged.