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Our IELTS Australasia Customer Support team are online Monday through Thursday, 8:00 am to 8:00 pm (AEDT), Friday 8:00 am to 6:00 pm (AEDT) and on Saturday from 8:00 am to 2:00 pm (AEDT). Complete the form below and we’ll answer your enquiry within one business day. You can also contact us via live chat during our business hours for an instant response.

Frequently asked customer service questions

What is the cost of the test?
What is the cost of the IELTS test?

The cost for an IELTS test in Australia is $375.00. The price for the exam is the same whether you take IELTS General Training or IELTS Academic. However, in some regional areas the test fee can be higher. There is no separate registration fee or payment processing fee. There is also no late payment fee.

Find more about the price of an IELTS test

Which IELTS test do I need?
Which IELTS test do I need?

The IELTS test is offered in two formats – IELTS Academic and General Training.


The Academic format is designed for those who want to study or train in a university that teaches in English at undergraduate or postgraduate level, or institutions of higher and further education. Many professions (e.g. medical, nursing, accounting, engineering) also require an Academic test result for registration purposes.

General Training

The General Training format is for those who are going to English-speaking countries to do secondary education, work experience or training programs. This version of the test may be a visa requirement if you are planning to migrate to English speaking countries.

IELTS is accepted globally by more than 11,000 organisations including universities, professional bodies, employers and Australian student visa and migration applications. The IELTS General Training test is the only non-academic test of English accepted for migration to Australia.

Which IELTS test do you need?

What is the difference between paper based IELTS and computer-delivered IELTS?
What is the difference between paper based IELTS and computer-delivered IELTS?

Computer-delivered test is the same as paper-based test in terms of test content and structure. The difference is you will see the questions on the screen and instead of writing the answers on paper you will type on the keyboard. The results for paper-based tests are released in 13 days, however for computer-delivered tests, the results are released in 5-7 days.

Difference between Computer and Paper

What can I take into the test room?
What can I take into the IELTS test room?

You must have the valid passport you used on the IELTS online registration (or application form) with you. Additionally, you may carry a clear water bottle which should not have any labels and must be see through.

You can bring pencils and erasers with you (some IELTS test centres will provide these to you during the test) but must leave everything else outside the test room.

Moreover, you won’t be allowed to bring mobile phone, calculator, tablets, iPpad, iPod, smartwatches, laptops, keyboard, headphones, fitbits, keys, wallets, purses, watches, etc. in to the test room. Mobile phones and pagers must be switched off and placed with personal belongings in the area designated by the supervisor.

What if I am absent or sick on the day of my test?
What if I am absent or sick on the day of my IELTS test?

If you are unable to attend your test due to a serious medical condition and can provide a medical certificate within five days of the test date, you may qualify for a refund minus the local administrative cost. However, if you are away on the test day with no prior notice, you will lose your full fee.

Contact IELTS if you have any questions

When should I start preparing for the test?
When should I start preparing for the test?

You should start preparing at least whenever you decide to sit the test. Practise your English every day by engaging in conversation, reading and completing the IELTS practice tests. Take notes and make your own strategy in taking the test. Visit our practice hub to access a wide range of preparation material.

Access free IELTS preparation material

How can I register for a free IELTS Masterclass?
How can I register for a free IELTS Masterclass?

Search our event listings to find and register for a free IELTS Masterclass in your area. We offer free preparation events and webinars that will help you avoid common mistakes and get practical tips on how to improve your English skills.

Register for a Masterclass

“I had such a great experience with Customer Connect – they answered all my questions with a happy and positive attitude. They even suggested I attend a free Masterclass and IELTS webinar. I got more support than I ever expected.”
Kuldeep, IELTS test taker