Question 1

When should I arrive at the test centre?

Accepted Answer

Please arrive at least 30 minutes before your test with a valid passport. If you arrive later than 10 minutes before your test, you may not be permitted to take the test.

If your test commences at 9AM, you'll be able to enter the test centre from 8AM.

Question 2

I can only see Listening, Reading and Writing tests on the booking website, is the Speaking Test not included in the test fee?

Accepted Answer

The Speaking Test is included in the test fee. After booking the time slot for Listening, Reading and Writing test, you’ll be able to book the Speaking test on the second step of the booking process.

Question 3

How will my Speaking test be conducted?

Accepted Answer

Your Speaking Test will be conducted in a private room over Video Call with an experienced examiner. You will have a head set so you can hear the examiner and a camera will allow you to see each other.

Learn more about Video call Speaking tests.

Question 4

I have a special requirement. How can you help?

Accepted Answer

IELTS provides a comprehensive service for test-takers who have special requirements, including specific learning difficulties, hearing difficulties and visual difficulties, medical conditions or infant feeding.

If you require special arrangements to be made, e.g. a modified version of IELTS or extra time, please submit an enquiry here. Alternatively, you may contact us at ielts.sydney@idp.com.

Note: You must give us at least six weeks’ notice.

Question 5

Can I get a soft or electronic copy of my IELTS results?

Accepted Answer

IELTS provides you with an official, secure, digital and paper Test Report Form (TRF).
eTRFs are now available for customers who sit the IELTS on computer test. The eTRF will be available in your booking profile as a downloadable PDF file.
If you sat the paper test, we can either post the TRF out to you or you can come to pick up your results. If you need your original TRF urgently, you can always ask your test centre to express post it to you (just be aware there might be a small additional charge for this).

Need your results for an Australian visa?If you apply for a visa online, you can find your Test Report Form (TRF) number when you access your results online.

Question 6

How do I request a refund or test date transfer?

Accepted Answer

For all refunds and transfers, you must contact us via our web form no later than 5 calendar days after the scheduled test date.

We will advise on the process and any administration costs to complete the refund or transfer.If you require special arrangements to be made, e.g. a modified version of IELTS or extra time, please submit an enquiry here. Alternatively, you may contact us on ielts.sydney@idp.com.

Note: You must give us at least six weeks’ notice.

Question 7

Can I take a toilet break during the test?

Accepted Answer

All IELTS centres have the same toilet break policy. In the Reading and Writing tests, toilet breaks cannot be taken during the last 5 minutes for computer-delivered or the last 10 minutes for paper-based.

No breaks can be taken in the Listening test, during announcements, between tests or while papers are being collected and counted. Please keep this in mind and ensure you are comfortable throughout the day.

Question 8

Is IDP IELTS Kensington wheelchair accessible?

Accepted Answer

Yes, our test centre is fully wheelchair accessible. If you require any assistance, please talk to our team.

Question 9

What do I need to bring on the day of the IELTS test?

Accepted Answer

On the day of the test, you must bring your current passport (only original and current passports are accepted). Your passport must have an expiry date of at least 7 days after the test date to be considered valid. Photocopies or certified copies will not be accepted.

You may also bring a clear bottle of water. However, you must remove all labels and bottle must be see-through.

Pencils and erasers will be provided by the test centre. You can bring pencils and erasers with you (usually IELTS test centres will provide these to you during the test. Please check at the reception if you can take the stationery items inside the test room).

Question 10

Who accepts IELTS in Australia?

Accepted Answer

IELTS is recognised by more than 12,000 universities and employers globally. It’s also recognised by professional bodies, immigration authorities and other government agencies.

Click here to find out who accepts IELTS in Australia and what the minimum band scores are for your university or institution.

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