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Covid-19 update
IELTS continues to monitor Covid-19 restrictions closely. Please note some test centres will operate in a restricted manner, ensuring that all Covid-19 requirements are being met. Read more about what to expect on test day here.
Please check your test centres calendar for the next available tests. If you are sick or in quarantine, please contact us via the form below or Live Chat to arrange an immediate transfer or refund of your test. Read the full details of the policy and instructions to get proof of vaccination here.
IELTS in high demand
IELTS promotes a COVID-19 safe environment. See our FAQ below to find out what additional precautions we’ve put in place to help protect your health and safety on test day. At the moment, there is a high demand for IELTS tests, but some places are available. If you have any questions, please contact us now. We’re happy to help.
Contact IELTS Customer Support
Frequently asked questions
Frequently Asked Questions
The majority of IELTS test centres have started testing again. Please check your test centre’s calendar for any updates and upcoming test dates. If you are located in another country, please contact your test centre or visit information for our global test taker community for more updates.
If your test has been suspended, we have prepared a few tools to help you use the time to improve your score.
There are also a few other things you can do to position yourself to get your best score.
If you are unable to attend your scheduled IELTS test due to the travel ban or specific government restrictions, please contact your test centre or contact us online to arrange a full refund or test date transfer.
If you are unable to attend your scheduled IELTS test due to sickness, please contact your test centre or contact us online to arrange a full refund or test date transfer.
You may be asked to complete a transfer/refund form and provide supporting documentation within two days after your test date. Your application will be reviewed by your test centre and you will be advised of the outcome.
IELTS is closely monitoring the evolving Covid-19 situation.
In response, we have made the following changes:
Safety measures on test day
Take a closer look at some of the safety measures we have introduced to help keep you safe on test day during COVID-19.