AIL - Box Hill

I’m very grateful to Jeffrey for his support. Even after working hours, he kindly replied to my email and explained the IELTS special arrangements process in such clear detail. He showed real care and understanding for my situation as a tester, and his advice was both practical and reassuring. It’s rare to meet someone so professional, responsive, and thoughtful. Thank you, Jeffrey, for going above and beyond to help!

Thank you for your excellent service! I need to cancel my exam due to personal reasons. I submitted my application at night and received a reply on the next day morning. The administrator not only explained the refund process in detail but also responded promptly and efficiently.This responsible attitude is truly rare in administrative services and greatly alleviated my anxiety. I strongly recommend candidates with urgent needs to choose this center!

I had a very good experience at the center. The staff were professional and helpful, the service was well-organized, and the process ran smoothly. The venue was not overcrowded, which made it more comfortable and less stressful. Overall, a great place to take the IELTS test.