At IDP and IELTS Australia, we understand that your privacy is important to you and we are committed to complying with the Privacy Act and the Australian Privacy Principles in relation to all Personal Information and Sensitive Information that we collect from you. This policy describes our Privacy and Information handling practices.
Definitions of other specific terms referred to in this Policy can be found under the heading ‘Glossary’ at the end of this document.
This Policy outlines the following:
In the normal course of business activities, we will collect Personal Information from you and this may include collecting some Sensitive Information. The following are the types of your Personal Information and Sensitive Information that we may collect and hold:
In dealings with IELTS Australia
We collect personal details such as name, postal and email addresses, date of birth, gender, contact details, languages, country of nationality, residency status, education qualifications, national identity card number, passport details, employment history, occupation, information required for visa application and professional memberships of individuals:who apply to undertake, or have undertaken, an assessment service provided by, or through, IELTS Owners;
This will include copies of documents you provide to us as proof of identity – e.g. copies of passport or national identity card, proof of citizenship or photographs of you when you apply to sit the IELTS test.
We may also hold Sensitive Information about individuals including:
In the case of individuals who have completed an assessment service provided by, or through, IELTS Owners, results achieved by the individual will also be held.
If you register on our website (www.ielts.com.au), we will collect Personal Information such as your name, postal and email address, date of birth, contact details, country of residence, preferred study destination, occupation, and Sensitive Information such as professional memberships.
How we collect Personal Information
We will only collect Personal Information by lawful and fair means. Personal Information may be collected directly from you or your authorised representative, or may be collected from a third party such as a licensee or representative authorised by us to provide services to you. You may supply your Personal Information to us when communicating with us via social networks and other online channels, e.g. through your Facebook identity.
We do not collect Personal and Sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any Sensitive Information.
When you deal with us, you will need to identify yourself in order for us to provide our services to you, as such we do not accept the use of pseudonyms.
The purposes for which the information is collected
We collect, hold and use your Personal Information so that we can provide our services to you.
Services in our IELTS Testing business include administration of IELTS test and assistance with visa applications. Collection of your Personal Information allows us to:
Disclosure outside Australia
We may disclose your Personal Information to overseas recipients such as education institutions located outside Australia, overseas visa agencies, IELTS test centres, professional bodies and commercial organisations, or regulatory authorities when you have sought our assistance to apply for study at those institutions or where disclosure is required for verification purposes. As such, the location of these overseas recipients would depend on the specific institutions to which you apply or where such verification is required.
Information disclosed by us to overseas recipients for the purposes of providing IELTS Testing services to you may be transferred offshore to the other IELTS Owners (The British Council and Cambridge). These recipients are United Kingdom based entities, subject to the Data Protection Act 1998 (UK). Where we transfer data to offshore recipients, the data is subject to use restrictions and safeguards against unauthorised access.
Some IDP IT systems and data are hosted on servers in countries outside Australia and we may send your information to one of those servers as part of our business. IDP holds data collected to deliver student placement services in systems hosted in the USA. This information is stored and accessed only as required to provide our services to you. Where we transfer data to offshore servers, the data is subject to use restrictions and safeguards against unauthorised access.
The information disclosed to overseas recipients consists of any information you have given us to provide the relevant services. By accepting services from us, you consent to us providing your Personal Information to the relevant overseas recipient as mentioned above and acknowledge that we are not responsible for ensuring their compliance with the APPs.
The steps we take to protect and keep secure the Personal Information we hold
We take reasonable steps to protect the Personal Information we hold against interference, loss, unauthorised access, use, modification or disclosure, and other misuse.
The steps we take include:
However, you should be aware that if you submit information to us electronically the internet is not a secure environment. We take reasonable steps to provide a secure channel for receiving information but cannot absolutely protect Personal Information before it reaches us.
When the Personal Information that we collect is no longer required, we will destroy, delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification policy, unless we are required by law to retain a copy of the Personal Information or the information is contained in a Commonwealth record.
How individuals can access and correct their Personal Information held by us
You have the right to seek access to any of your Personal Information held by us unless there is a valid reason under the Privacy Act for us to withhold the information.
Valid reasons include:
Requests for access or correction to Personal Information should be made under the Privacy Act and addressed to The IDP Privacy Officer. All requests for access or correction to Personal Information will be responded to in writing within a reasonable period of time. As part of this process, we will verify the identity of the individual requesting the information prior to providing access or making any changes. If access or correction to your Personal Information is refused we will provide reasons for our refusal.
Mechanisms for complaint if you are unhappy about how we have dealt with or are dealing with your Personal Information
We have procedures in place to deal with your inquiries or complaints. If you have any questions about our policy or any complaint regarding the treatment of your privacy by us, please contact us at the respective addresses below.
Complaints to IDP or IELTS Australia
The Privacy Officer
IDP Education Limited
535 Bourke Street
We will endeavour to respond to you within a reasonable time. If you are still not satisfied with the way your complaint is handled by us, you are entitled to have your complaint reviewed under the Privacy Act.
Updates to this Policy
We reserve the right to amend this Policy from time to time. Any revisions to the Policy will be posted on this website.
If you would like more information on privacy, you can visit the Office of the Australian Information Commissioner’s (OAIC) website at www.oaic.gov.au
The contact details for the OAIC are:
Office address: Level 3, 175 Pitt Street, Sydney 2000
Postal address (Sydney): GPO Box 5218 Sydney NSW 2001
Postal address (Canberra): GPO Box 2999 Canberra ACT 2601
Phone: 1300 363 992
Fax: + 61 2 9284 9666
Website usage and other information collected on this website
We will not without your prior consent disclose Personal Information collected about you on this website to any other party. Further, we do not sell, rent or trade your Personal Information to any other third parties except as required by law or permitted under the Privacy Act.
We use Google Analytics to measure and analyse its internet usage to ensure the site meets IDP’s business objectives with advertisers and users. Individual privacy is protected but we gain insights on how to make the site more useful for advertisers as well as our users.
Data collected from this analysis include:
If you wish to disable the cookies on this website you will need to follow the steps required for your preferred browser (e.g. In Internet Explorer 10 and 11 this can be found in the Privacy tab under Internet Options).